The Reset Unreconciled Entries option simply removes all active Resolved checkmarks. So, you should only see entries disappear after using that option if there's a Search Option applied. Try going to the white Search field at the top of the Reconcile section and emptying it of any text or spaces, then click the magnifying glass found inside that Search field to use the Clear All Search Options menu option. All entries in the currently selected Account should then become visible again, making it possible to go back through to try and isolate the discrepancy as you check-off everything appearing on the current statement once more, while also confirming the amounts match exactly.
_________________ Allan WoodallPhosphorescent PhageSplasm Software http://www.splasm.com
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