Allan W. wrote:
Seeing grayed-out checkmarks means a successful Reconciliation has been achieved at some point in CheckBook Pro.
No, it never has. The first statement I received after moving to Checkbook Pro could not be balanced. Despite the fact that all numbers matched with my bank, and my statement, Checkbook Pro was insisting that it was not balanced and there was an amount that was unresolved. I don't know where that number came from.
Allan W. wrote:
Whenever a user gets the newly entered Statement Balance to match the Resolved Balance (the total of entries checked-off as Resolved, plus any Starting Balance applied to the Account), the Unreconciled amount will show as 0.00—it's at this point that the Reconcile button becomes active and can be clicked to lock in the Resolved checkmarks.
Now, it's not at all uncommon to see the Unresolved amount change as you click a checkbox because this is the total of all entries that aren't marked as Resolved. Since you mention getting the Unreconciled to reach 0.00, though, can you see if the Reconcile button below the Unreconciled amount can be clicked while that's the case again?
But, if i do that, the amount of that one entry will not be resolved, even though the statement is reconciled. So, the statement and the bank on one side, will disagree with Checkbook Pro on the other.
Allan W. wrote:
Doing so would complete the process. But, if it can't be clicked because it's not active, we'd recommend double-clicking the Statement Balance value you see, re-typing the final balance from the statement to which you're reconciling, and then hitting the Return key on your keyboard.
What does this accomplish?
Allan W. wrote:
While you're at it, also confirm that you've used a negative sign, AKA hyphen (-), out in front of the Statement Balance value if the balance should be negative, as would be the case for a credit card account.
It's not a credit card account. It's a bank account.
Allan W. wrote:
Another common problem with balancing comes from using either an incorrect Starting Balance or using a Starting Balance in the Starting Balance field while it's also been entered as an Entry. So, you might check your CheckBook Pro Account's Starting Balance by going to the Account menu at the top of the screen and selecting the Edit Account menu option. The value in the Starting Balance field there needs to match the beginning balance from the statement on which the earliest entry that's been entered into the Account appears, or it needs to be 0.00 in the event that the beginning balance value appears as an Entry in the Account (whether imported or not).
I'm not even sure what all of that means. All I know is that the account was ported over from Quicken. In Quicken the bank statement, and the account matched perfectly for about 20 years. Now, suddenly, with Checkbook Pro, I can't reconcile the bank statement.