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PostPosted: Wed Dec 04, 2019 1:32 pm 
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I have been keeping my CheckBook Pro manually for several years. Today I went in to use it and it comes up as a new CheckBook Pro and I am unable to retrieve my ledger that I kept manually. Is it completely gone now and I will have to start all over? ~ Ann


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PostPosted: Wed Dec 04, 2019 1:39 pm 
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Joined: Tue Dec 06, 2011 5:25 pm
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True data loss is rare with CheckBook Pro. So, let's see if it’s just that the application needs to be told to open your usual document again by going straight to the File menu at the top of your screen, sliding down to Open Recent, then clicking each file in the list to see if the more recent entries appear. (For any document you haven't yet opened in 2.6.9, you'll be told you need to upgrade the data in the file, so be sure and use the Upgrade button, to do that.)

If the Open Recent option doesn’t work to bring everything back, restoring with one of CheckBook Pro's automatically created backups should be an option for recovery. We can help locate the best backup to use, if you’ll email recent system logs to us at support@splasm.com. To gather the logs, open CheckBook Pro, go to the Help menu at the top of your screen while holding down the Option key on your keyboard, click the Go to System Logs Folder menu item to reveal the logs folder, then send each item whose name begins with the word “system”.

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Allan Woodall
Phosphorescent Phage
Splasm Software
http://www.splasm.com


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PostPosted: Wed Dec 04, 2019 3:41 pm 
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Thank you for answering so quickly. I will give that a try Allen. Thank so much :)


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