Splasm Software Discussions

a user community for the betterment of Splasmkind
It is currently Sat Nov 16, 2019 7:07 pm

All times are UTC - 6 hours




Post new topic Reply to topic  [ 5 posts ] 
Author Message
 Post subject: In my case...
PostPosted: Wed May 22, 2013 8:11 am 
Offline

Joined: Wed Oct 19, 2005 2:18 pm
Posts: 374
the upgrade created an Accounts file on the desktop, but the file wouldn't open and crashed and crashed and crashed. Fortunately, I had done a full SuperDuper! backup yesterday and simply re-wrote my HD from the SD file.

So that's where I stand now.

Awaiting instructions, Captain.


Top
 Profile  
Reply with quote  
 Post subject: Re: In my case...
PostPosted: Wed May 22, 2013 9:16 am 
Offline
Administrator
Administrator
User avatar

Joined: Tue Dec 06, 2011 5:25 pm
Posts: 592
Would you be willing to get the crash to happen again and then send the full text of the crash report over to us at support@splasm.com?

We'll help get this sorted out right away. Thanks!

_________________
Allan Woodall
Phosphorescent Phage
Splasm Software
http://www.splasm.com


Top
 Profile  
Reply with quote  
 Post subject: Re: In my case...
PostPosted: Wed May 22, 2013 10:14 am 
Offline
Administrator
Administrator
User avatar

Joined: Wed May 18, 2005 11:19 pm
Posts: 535
Location: Here and There
We got a couple of crash reports from other users and figured out there there were two cases in Schedules that could lead to a crash. The fixes are part of the latest 2.5 build, now available. Can you check for updates from inside the app, download the latest 2.5 disk image, and see if that helps? If not, the best thing is for us to get a crash report like Allan suggested. Thanks!

_________________
Keith Gugliotto
Primordial Sea Captain
Splasm Software
http://www.splasm.com

Follow us on Twitter!


Top
 Profile  
Reply with quote  
 Post subject: Re: In my case...
PostPosted: Wed May 22, 2013 10:18 am 
Offline

Joined: Wed Oct 19, 2005 2:18 pm
Posts: 374
We both typed together. Yes, that fixed it.

I tried it again and it works fine now. The first attempt was when I got the notice that a new version was available, and it then created the Accounts file on the desktop and it crashed. I put the computer back to 5.2 from the SD backup and this time, I installed the update from the Check for Updates menu.

The difference, I think, is that I do nor recall the first time actually downloading and installing the new app, just creating the file on the desktop.

So, all seems well although I will leave today's SD backup in place for a few days!

I see at least one of my suggestions in place.

Sorry for bugging you so much, but glad things are moving along.


Top
 Profile  
Reply with quote  
 Post subject: Re: In my case...
PostPosted: Wed May 22, 2013 10:36 am 
Offline
Administrator
Administrator
User avatar

Joined: Wed May 18, 2005 11:19 pm
Posts: 535
Location: Here and There
Glad things are working well now.

I think you've noticed we've had to go back to disk images for each update. That's a sandboxing bonus. Sandboxed apps can't overwrite themselves so we've lost the ability to download updates and install them for our users. It'll work for the update to 2.5, but once 2.5 is installed, when new updates are available, the user will only have the "Learn More" option instead of "Install". That's why the process was a little different this morning.

Thanks for making this one easy - and for noticing things are moving :).

_________________
Keith Gugliotto
Primordial Sea Captain
Splasm Software
http://www.splasm.com

Follow us on Twitter!


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 5 posts ] 

All times are UTC - 6 hours


Who is online

Users browsing this forum: No registered users and 17 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group