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PostPosted: Sun Mar 30, 2014 11:58 am 
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Joined: Sun Mar 30, 2014 11:53 am
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I made the mistake of buying the family license of this buggy software. I haven't been able to create one single audiobook successfully. It either freezes or errors out. I've tried it on two different Macs. I would not recommend buying this junk! :x


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PostPosted: Tue Apr 01, 2014 10:36 am 
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Joined: Tue Dec 06, 2011 5:25 pm
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There's bound to be an explanation for the freezing and errors you're getting—in other cases that we've seen those sorts of issues, it was something to do with damaged files/CDs being used or, in rarer cases, a faulty plug-in. So, would you be willing to give us a little bit more information, so we can determine what's going on there? At the very least providing the error message code would be a big help, with sending the full error text being an even bigger help. Also, if you're willing, replicate the issue and then send over a System Information report generated just after—this will provide logs of things going on behind-the-scenes when the issue occurs. You can create one of these reports by clicking the Finder icon in your Dock, going to the Go menu at the top of your screen, clicking the Utilities menu item, opening System Information.app (or, System Profiler.app), then going to the File menu and clicking the Save... menu item. Send the resulting file to support@splasm.com and we'll have a look.

If we can't get you building Audiobooks soon after looking at that information, we'd be happy to provide a full refund.

_________________
Allan Woodall
Phosphorescent Phage
Splasm Software
http://www.splasm.com


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