Out of the Office

Merry Christmas! We're hanging with family until Tuesday, December 27th, though we're checking for emergencies here and there as holiday time permits. We'll respond to support requests personally when we're back at our desks at 9 am Central on Tuesday. Thank you for your support!

Audiobook Builder Support
Find your Audiobook Builder serial number
Visit eSellerate After-Purchase Services to retrieve lost serial numbers, print receipts, access order history and change personal information. To comply with the EU's GDPR, orders placed over ten years ago may not be available at eSellerate - but we can still get you taken care of. Contact support@splasm.com and we'll help find your serial number.

Mac App Store purchases don't need serial numbers.


Read Audiobook Builder's Help
Browse the Help here, or read it inside Audiobook Builder itself by going to the Help menu at the top of your screen. Get a PDF copy so you can print or read offline.

Join the discussion
Our forum is an excellent place to find answers from other users and talk about our apps.

Get in touch
When you can't find the answers you're looking for, we're always ready to help at support@splasm.com.

Audiobook Builder Frequently Asked Questions (F.A.Q.)
1/7/2019, 10 am

I've already purchased Audiobook Builder from the Splasm Store. Can I update it on the Mac App Store?

No. The Mac App Store doesn't know about your purchase from the Splasm Store so it'll charge you the full price for a new license. If the Mac App Store does not say Audiobook Builder is installed do not press the Buy button.

If you purchased outside of the Mac App Store stay up to date with new versions of Audiobook Builder by making sure its preferences are set to check for updates on launch or by selecting "Check For Updates…" from the Audiobook Builder menu at the top left corner of your screen.


Can I try Audiobook Builder before purchasing a license?
Yes. In fact, we encourage you to do so! Audiobook Builder is fully functional before you purchase but it'll only output the first twenty minutes or so of each Project.

How do I request a new feature I would like to see in Audiobook Builder?
Please send us an email outlining your feature request and some specific examples of how you would use the feature to feedback@splasm.com.

How do I install Audiobook Builder?
  • Quit Audiobook Builder.
  • Click here to download the latest version.
  • If your Mac opens downloads automatically, a window with three icons will appear when the download is complete.
  • If the download finishes but a window with three icons doesn't appear, locate the download in the Finder, double-click it, and the window will appear.
  • Drag the Audiobook Builder icon to the Applications icon. If you're asked if you'd like to replace a file, click the Replace button.
  • Go to the File menu and click the Eject "Audiobook Builder 2.x" menu item. If the menu item is disabled, click the white space around the three icons so that nothing is highlighted, then go to the File menu and click the Eject menu item.

What is a Disk Image file?
Disk Image files are special files that allow us to deliver Audiobook Builder in a single package that acts very much like a CD or USB drive. When you double-click a Disk Image, your Mac reads the file and places a new icon on your Desktop that looks just like a hard drive icon. This is known as a Disk Image. If you open this new icon you will see the actual files we want you to have - the ReadMe and the Audiobook Builder application. While you can use these files directly from the Disk Image, it is best that you copy the Audiobook Builder application to your Applications folder on your hard drive and use it from that location. Once you have copied Audiobook Builder to your Applications folder you can safely eject the Disk Image by dragging its icon to the Trash. If you like, you can save the Disk Image file for future installation of Audiobook Builder.

How do I update to the latest version of Audiobook Builder?
Click here to update to the latest version. Your license for Audiobook Builder entitles you to all updates before the next major version, ie. if you purchased Audiobook Builder 2.x you get all updates before Audiobook Builder 3, so feel free to download and install the latest version at any time.

Does Audiobook Builder work on OS X 10.10 Yosemite?
No. Audiobook Builder does not work on OS X 10.10 Yosemite or earlier. It's only for Macs with OS X 10.11 El Capitan and later.

Is Audiobook Builder available in Universal Binary format?
No. Audiobook Builder is only for Intel Macs with OS X 10.11 El Capitan and later.

Does Audiobook Builder work on Windows?
No. Audiobook Builder is only for OS X 10.11 El Capitan and later.

Can I use Audiobook Builder on more than one Mac?
You can use Audiobook Builder on another Mac, as long as you respect your license agreement. The license states that you are licensed to use Audiobook Builder on up to five (5) Macs at one time, provided all Macs are owned by members of the same household. Make sure each copy of Audiobook Builder using the same serial number is not running on more than five Macs in the same household at any given time and you're welcome to copy it to as many Macs in that same household as necessary.

What audio formats can Audiobook Builder understand?

Audiobook Builder should be able to read the audio from any QuickTime-compatible file with discrete audio tracks. It can also import directly from audio CDs.


Does Audiobook Builder work with audio tracks purchased from the iTunes Store?
It depends. Most tracks purchased from the iTunes Store are protected by Apple's FairPlay® digital rights management technology and the audio they contain is not available to third-party applications like Audiobook Builder. However, Apple offers some tracks without FairPlay in a format called iTunes Plus. These tracks should work just fine with Audiobook Builder.

Does Audiobook Builder work with Audible.com content?
No. Audible.com content is protected by digital rights management technology and is not accessible to applications like Audiobook Builder.

Why do my Audiobook chapter stops appear correctly in iTunes but not on my 3G iPod?
Unfortunately, the 3G iPod and earlier models do not support Audiobook chapter stops.

Why does Audiobook Builder limit part length?
The iPod and iPhone can handle files that contain approximately 2 billion audio samples or less. This translates into roughly 27 hours for Audiobook Builder's Low Quality preset (22.05 kHz), 18 hours for its Normal Quality preset (32 kHz) and 13 hours for its High Quality preset (44.1 kHz). The lower the audio sample rate the longer your parts can be. It's possible to reach a maximum part length of 74 hours by selecting the Custom... Quality option and choosing an 8 kHz sample rate. Files that exceed the 2 billion sample limit will not play properly on the iPod or iPhone.

My M4B Audiobooks have an icon with a padlock, and Get Info's Kind field says these files are "MPEG-4 Audio File (Protected)".

The icon and Kind info you see in the Finder were chosen by Apple to describe M4B files, but they do not apply to Audiobook Builder's output.

M4B files aren't necessarily in a "protected" format, but they can be. For example, Audiobooks purchased from the iTunes Store are usually protected by digital rights management technology, meaning their audio data is encrypted and cannot be read by any unauthorized applications or iPods. However, Audiobook Builder's output, even when it's in an M4B file, is not limited in any way and can be freely edited in most QuickTime applications and shared with users on other Macs. It's not protected at all.


Does Audiobook Builder require Apple's Chapter Tool?
No, Chapter Tool is not required.

Why does Audiobook Builder take so long to import CDs?

iTunes may be set up to automatically import audio CDs when they are inserted into your Mac. Importing into iTunes while importing into Audiobook Builder will be extremely slow. Set iTunes to simply show the inserted CD, instead:

1. Launch iTunes

2. Select Preferences... from the iTunes menu at the top left of your screen

3. In the General section look for the "When you insert a CD" option, just below the middle of the window, and set it to "Show CD"


Can I join or pass through audio files from other apps?

In some cases. Audiobook Builder can usually pass through AAC encoded at the same constant bit rate (CBR), sample frequency, sample size and channel layout. Unfortunately, some applications, including iTunes 7.6 and later, encode AAC in a way that does not allow Audiobook Builder's pass through feature to work properly. Audiobook Builder cannot join MP3 data.

When pass through will not work Audiobook Builder will re-encode the audio data to match the settings in the current Project's Build Options.

Audiobook Builder Downloads

Audiobook Builder
 Version 2.0, 18.5 MB

Easy listening: Download Audiobook Builder and process the first 20 minutes of a few of your audiobooks for free, then try the results in iTunes or on your Apple device.

Audiobook Builder Help
 Version 2.0, 2.1 MB

Audiobook Builder''s built-in documentation in a standalone PDF document.


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